Your Privacy Questions Answered
We collect your full name, email, phone number, date of birth and residential address for identity verification. We also record your IP address and device type for security. Payment data like your DANA, OVO, GoPay or QRIS account is not stored by us; payment processors handle that separately.
We retain your deposit and withdrawal records for five years to settle disputes and comply with financial audits. After your account is closed, we keep transaction logs for one more year, then delete them. You can download your account statement anytime from the history tab.
Yes. Contact our live chat team or email our privacy desk with a formal data access request. We acknowledge it within 48 hours and provide a complete export of your personal data and account activity within 30 days at no cost.
No. We do not sell your email, phone or personal data to marketers or advertisers. We share data only with payment processors, fraud teams and legal authorities when the law requires it. Third parties must follow strict confidentiality agreements.
Payment data is encrypted end-to-end and never stored on our servers. Your DANA, OVO, GoPay or QRIS credentials are handled by the payment processor directly. We only see a confirmation that your deposit cleared; we never see your account number or PIN.
We delete your personal data within 12 months of account closure. Account identifiers and transaction records are kept for five years for legal compliance. You can request immediate deletion by contacting live chat, though some data may be retained to resolve disputes.
Click the unsubscribe link at the bottom of any marketing email or SMS. You can also update your notification preferences in your account settings under communications. Opt-outs take effect within 24 hours. Transactional messages like withdrawal confirmations will still be sent.
